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24 HOURS CANCELLATION POLICY
An appointment at our Spa is viewed as a
commitment and connection between an
Esthetician and the Patient.
Spa
services are available by appointment.
All services must be guaranteed with a
major credit card to reserve your
appointment. We recommend booking spa
reservations in advance and will do
everything possible to honor your
request and time. Appointments are
booked based on availability.
To reserve any spa services, we require
a credit card or gift certificate or
gift card number to guarantee the
appointment.
We
have a 24-hour cancellation policy. We
aim to provide our clients the highest
quality service. If you cancel within
less than 24 hours of your scheduled
appointment, we not only loose your
business, but also the potential
business of other clients who could have
taken your scheduled appointment time.
For this reason we are still obligated
to compensate our staff for their time
as well as make up for our lost revenue.
If
you are moving your appointment earlier
and we can accommodate your request
there will be no charge. Because we may
turn people away for the time we hold
for you, the cancellation policy still
applies even if you are making the
appointment for the same day.
Because spa treatments are reserved for
you, you must notify us at least 24
hours in advance if you need to cancel
or reschedule your appointment.
No-shows and same-day appointment
cancellations less than 24 hours will be
charged 50% of the treatment reserved,
and/or any gift card or certificate
associated with that appointment will
count as services rendered and
forfeited. If you are canceling an
appointment that you've also previously
rescheduled with less than 24 hours
notice - you will be charged too.
But,
we're reasonable. We understand that
emergencies "come up." Therefore, we
only charge 50% of the services that
would have been rendered and only if we
cannot find another client to fill your
slot. This is why we require a credit
card from you to guarantee your
reservation.
REFUND POLICY
Payment for services and Gift
Certificates are non-refundable.
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